What we do

BT is the only company able, at a national level, to provide an end-to-end service to support all aspects of running the operations for your field based workforce. We manage your field based operations letting your engineers spend more time with customers.

Leveraging technology, services, experience, infrastructure and best practice approaches developed by running the UK’s largest and most complex field engineering team we are uniquely positioned to help you.

BT’s Field Force Solutions can run and maintain your vehicle fleet, manage a complex supply chain to get inventory into your engineer’s hands, provide a host of technology solutions to schedule, track, monitor and manage every aspect of your field based engineering operations. You’ll have access to our unrivalled supply chain infrastructure, garage network and data driven solutions, all delivered through a single service agreement. We’ll transform your field engineering operation from an overhead to a revenue supporting differentiator.


How we do it

Running the UK’s largest and most complex field engineering operation has taught us a thing or two about efficiency, effectiveness and compliance. The experiences we’re able to draw on allow us to support some of the UK’s biggest field engineering organisations through access to our unrivalled services related to fleet and supply chain management, as well as the handling and maintenance of a complete legal and regulatory environment.

See how BT’s Pelipod product can enable your engineers to spend more time with customers.

BT Field Services Forum

On Tuesday 25th April, we held our ‘Field Services Forum’ event at the BT Tower in London. BT customers came together with colleagues from across BT to hear some of the biggest users and suppliers of field services talk about how rising customer and user expectation is driving significant changes in the sector and how technology is opening up new opportunities driving business gains through field service management.